EarlyWages is committed to delivering exceptional customer service and addressing any grievances promptly and effectively. Below is a rephrased overview of their Grievance Redressal Policy:

Grievance Redressal Policy Overview

Objective

Junoon Capital prioritizes customer satisfaction and aims to resolve all concerns efficiently. The policy ensures:

• Timely and effective resolution of customer complaints.
• Utilization of customer feedback to enhance services and processes.
• Provision for escalating unresolved issues to higher authorities within the organization

Definition of a Complaint

A complaint is any expression of dissatisfaction related to:

• Services, products, or policies of Junoon Capital Services Pvt. Ltd.
• Services provided by third-party agencies on behalf of Junoon Capital.
• Behavior of employees.
• Confidentiality and protection of personal and financial information.

Note: Requests for data modification or inquiries about loan products, interest rates, etc., are not classified as complaints and should be directed to customer care.

Who Can Lodge a Complaint

Any individual who has availed a loan or financial facility from Junoon Capital Services Pvt. Ltd. is eligible to file a complaint.

Procedure for Lodging a Complaint

1. Modes of Submission

Customers can submit their complaints through:

• Phone: Call at +91-9311343335
• Email: Send an email to care@junooncapital.com

For in-person visits to Junoon Capital offices, administrative staff will assist customers in raising their concerns through official channels or via the "Early Wages", "PaisaUdhar" and "InstaPaise" loan applications.

2. Information Required

When lodging a complaint, please provide:

• Full name
• Complete correspondence address
• Registered email ID
• Registered contact number
• Detailed description of the complaint
• Any supporting documents, if available

Complaint Resolution Process

1. Immediate Resolution

Complaints that can be addressed promptly will be resolved during the initial contact, and the case will be closed accordingly.

2. Further Investigation

If a complaint requires additional verification or support from other departments:

• The customer will be informed about the expected resolution timeline.
• A formal communication will be sent to the relevant department, with the Grievance Redressal Officer (GRO) in the loop.
• The customer care team will provide:
  • Information on all issues raised.
  • Explanation of the final solution.
  • Expected timelines for resolution.
  • Regular updates on the progress.
  • Requests for any additional information or documents, if necessary.

Efforts will be made to contact the customer through the same medium used to lodge the complaint.

3. Record Maintenance

Once resolved, the complaint status will be updated to "closed" in the system. These records are maintained for future reference and can be reviewed as needed.

For more detailed information, please visit the official Grievance Redressal page: GRIEVANCE REDRESSAL